Effective as of 15th May 2015
base2Services Pty Ltd and its related companies (base2Services) recognise the importance of protecting the privacy of personally identifiable information collected about our customers. For the purposes of this Privacy Statement, the word customers includes visitors to our web sites, subscribers to and users of our services, purchasers of our products and advertising customers.
We are bound by the National Privacy Principles in the Privacy Act 1988 (Cth) in relation to the handling of personal information. Where appropriate we will handle personal information relying on the related bodies corporate exemption and the employee exemption in the Privacy Act.
We collect personal information when we provide our services to you. Generally we will tell you why we are collecting information when we collect it and how we plan to use it or these things will be obvious when we collect the information. We usually collect personal information directly from you although sometimes we may use agents or service providers to do this for us. We may also acquire lists from other sources, both from other companies and from other public documents. We may automatically collect personal information by collecting and tracking the unique device identifier or the universally unique identifier of the devices you use to access our services.
Use of Information
We usually collect personal information such as your company, name, address, telephone number, and in some instances, your sensitive details when provided by you. When you are online, we collect information regarding the pages within our network which you visit and what you click on. As a general rule we do not collect sensitive information. However, if we do, it will usually be for the purposes of providing our goods or services and if the law requires us to, we will seek your consent to collect it.
We use your information to provide our services (which on digital platforms may include the display of personalised content and advertising) to you, to fulfil administrative functions associated with these services, for example billing, credit and account management, to enter into contracts with you or third parties and for marketing and client relationship purposes. Where your personal information is contained in a user generated post or in a communication to base2Services, we may publish your name and company to identify you as the author of the comment/correspondence if we choose to publish your comment/correspondence in any media.
We may share your information with other companies which are related to base2Services within or outside of Australia. We or they may also, in addition to the other uses described in this policy or as permitted at law, use your personally identifiable information to assist us in improving our products and services and any of us might be in touch to let you know about goods, services, or promotions which may interest you.
Use by Third Parties
base2Services may disclose your information to its service providers (including technical infrastructure providers) and contractors (including mail houses) from time to time but only to help us to provide, improve and market our goods and services. We may also share your information with third parties who provide prizes for competitions or offers. If we do any of these, we generally require the third parties to protect your information at least to the same degree that we do. If you have consented to us doing so, base2Services may also share your information with a third party for the purpose of enabling those third parties to contact you with marketing messages.
Use of Aggregate Data
We may collect and use certain non-personal information (e.g., the identity of your Internet browser, the type of operating system you use, your IP address and the domain name of your Internet service provider) to optimise our goods and services (which on digital platforms may include the display of personalised content and advertising) including our Web pages for your computer. We may use such non-personal information for internal purposes, including but not limited to improving the content of our sites. base2Services may use personally identifiable information in aggregate form to improve our goods and services including our Web sites and make them more responsive to the needs of our customers. This statistical compilation and analysis of information may also be used by base2Services or provided to others as a summary report for marketing, advertising or research purposes.
base2Services strives to ensure the security, integrity and privacy of personally identifiable information of our customers. We use a variety of physical and electronic security measures including restricting physical access to our offices and firewalls and secure databases to keep personal information secure from misuse, loss or unauthorised use or disclosure. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.
Access to Personal Information
You have a right to access most personal information we hold about you and if we deny access in some circumstances we will tell you why. To request access, please contact our privacy officer as set out at the end of this document.
Any information posted on bulletin boards and/or communicated in chat areas becomes public information. While base2Services strives to protect and respect your privacy, we cannot guarantee the security of any information you disclose in a chat room or bulletin board.
Online Links to Third Party and Co-Branded Sites
What else you should know about privacy on the internet
Remember to close your browser when you have finished your user session. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet café. You as an individual are responsible for the security of and access to your own computer. Whenever you voluntarily disclose personal information over the Internet that this information can be collected and used by others. In short, if you post personal information in publicly accessible online forums, you may receive unsolicited messages from other parties in return. Ultimately, you are solely responsible for maintaining the secrecy of your username and passwords and any account information. Please be careful and responsible whenever you are using the internet.
Please contact our Privacy Officer to ask for access to your information or if you have a complaint concerning your information privacy or if you would like more information about our approach to privacy. Privacy Officer, base2Services Pty Ltdprivacy@base2Services.com.au
Level 14 303 Collins St, Melbourne, Vic 3000P: 1300 713 559